Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right. Our returns window is 30 days from delivery.

30-day returns

You may return items within 30 days of delivery if they are unused and in their original condition and packaging.

How to start a return

Email support@caldrene.com with your order number, the item(s) you'd like to return and, if the item is damaged or incorrect, a photo. We'll send return instructions within 24 hours. Please don't send anything back before contacting us; returns without prior approval can't be processed.

Damaged, defective or wrong item

If your item arrives damaged, faulty or not what you ordered, contact us within 7 days of delivery with a photo and choose a free replacement or a full refund. You won't pay return shipping.

Change of mind

Change-of-mind returns are accepted within 30 days for unused items in original packaging. Return shipping is the customer's responsibility and the original shipping cost is non-refundable.

Refunds

Once your return is approved (and received, where a physical return is required), we refund your original payment method within 3–7 business days. Your bank may take a few extra days to post it.